Post-Pandemic Move-In Protocols - What is the New Normal?

Monday, April 26, 2021

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As colleges and universities announce their plans for in-person learning this fall, student tenants are looking for off-campus accommodations now.


Landlords and property managers have been working diligently and adjusting their move-in procedures to help keep everyone safe. Below, highlights some of the key changes to move-in protocols that off-campus housing industry leaders have started implementing post-pandemic.  


Contactless Leasing and Move-Ins

  • Virtual tours and meetings with tenants
  • Signing all paperwork virtually
  • Providing keyless locks as an alternative to handing over physical keys to tenants


Pre-Move-In Deliveries

  • Allowing tenants to order items for their unit and accepting shipments prior to the move-in date, which enables students to move in more quickly and efficiently
  • Placing each shipment directly into the respective unit, so student tenants can have all their items accessible immediately and get organized upon arrival
  • Deliveries ahead of time can reduce the number of people needed to help a student move-in, especially if furniture is shipped


Spaced-Out Move-In Times

  • Coordinating each tenant’s move-in time will limit contact with other residents
  • Use a scheduling system to enable students to pick a move-in date/time and provide move-in information and instructions


Electronic Communications

  • Communicating by text and email continues to be the most common and effective method to speak with tenants, regardless of shutdowns or distancing orders
  • Online payment options are also becoming increasingly common and ensures that rental payments can be made on-time


SEE ALSO:  Benefits of Living Off-Campus During the Pandemic

The Team